Industry survey templates
Templates written for a specific business, with the vocabulary and moments that matter in that industry: the table, the showroom, the check-out, the check-in, the renewal.
- Restaurants & cafés · 3
- Retail & e-commerce · 3
- Hotels & hospitality · 2
- Real estate & property · 3
- Gyms, studios & wellness · 3
- Travel & tourism · 3
- SaaS & technology · 3
- Financial services · 3
- Automotive · 2
- Salons, agencies & contractors · 4
- Government & public sector · 2
- Pet care & veterinary · 2
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By industry (33)
Restaurants & cafés
- Restaurant dining feedbackFood, service, ambience, value and wait time after a visit, via a QR code on the bill. Under a minute to answer.4 questions ~1 min
- Food delivery feedbackOrder accuracy, temperature, packaging, delivery time and app experience for takeaway and delivery orders.6 questions ~1 min
- Catering client feedbackPlanning, food, presentation, staff and value after a catered event, plus referral intent.4 questions ~2 min
Retail & e-commerce
- In-store shopping experienceFinding products, staff help, checkout speed, cleanliness and value, plus intent to return, for physical stores.5 questions ~2 min
- Cart abandonment surveyWhy shoppers left at checkout: shipping cost, account creation, payment options, trust or just browsing.3 questions ~1 min
- Product review requestStar rating, fit and quality questions and a written review you can publish with permission.4 questions ~2 min
Hotels & hospitality
- Hotel guest satisfactionCheck-in, room, cleanliness, staff, breakfast, Wi-Fi and value, plus intent to return, sent after check-out.5 questions ~3 min
- Vacation rental guest feedbackListing accuracy, cleanliness, check-in instructions, amenities and host communication for short-term rentals.3 questions ~2 min
Real estate & property
- Home buyer satisfactionAgent responsiveness, negotiation, communication and the closing process, after the sale completes.5 questions ~2 min
- Tenant satisfaction surveyMaintenance response, communication, building condition, safety, value and intent to renew, anonymously.3 questions ~3 min
- Open house visitor feedbackInterest level, price perception, likes and dislikes and contact details from open-house visitors.5 questions ~1 min
Gyms, studios & wellness
- Gym member satisfactionEquipment, cleanliness, classes, staff, crowding and value, with intent to stay, for gyms and studios.5 questions ~2 min
- Fitness class feedbackInstructor, difficulty, music, timing and whether members would book again, per class.5 questions ~1 min
- Personal training client check-inProgress toward goals, session quality, programme fit and motivation, for trainers and coaches.5 questions ~2 min
Travel & tourism
- Tour experience feedbackGuide, pace, value, booking ease and highlights for tours and excursions, with a review request.6 questions ~2 min
- Airline passenger surveyBooking, check-in, boarding, cabin crew, comfort, food and punctuality for a specific flight.4 questions ~3 min
- Destination visitor surveyTrip purpose, length, spend, activities, satisfaction and likelihood to return, for tourism boards and attractions.9 questions ~4 min
SaaS & technology
- SaaS onboarding survey (day 7)Goal, first-value moment, blockers and help used in the first week, triggered in-app on day seven.4 questions ~1 min
- SaaS value check-inQuarterly value, usage breadth, team adoption and renewal confidence for account health scoring.5 questions ~2 min
- Developer experience surveyDocs, SDKs, authentication, error messages, support and time to first successful call for API products.4 questions ~3 min
Financial services
- Bank and credit union customer experienceBranch, app and phone experience: wait time, clarity, trust, problem resolution and recommendation.4 questions ~2 min
- Insurance claim experienceEase of filing, communication, fairness, speed and outcome satisfaction after a claim closes.5 questions ~2 min
- Financial advisor client reviewUnderstanding of goals, clarity of advice, communication frequency, fees transparency and confidence.4 questions ~2 min
Automotive
Salons, agencies & contractors
- Salon and spa client feedbackBooking, welcome, stylist or therapist, result, cleanliness and value, with a review prompt for happy clients.4 questions ~1 min
- Agency client project reviewBrief understanding, communication, creativity, deadlines, budget and results after a project wraps.4 questions ~3 min
- Contractor job feedbackQuote accuracy, punctuality, workmanship, tidiness, communication and referral intent for trades and home services.4 questions ~1 min
- Freelancer client feedbackShort end-of-engagement feedback for freelancers and consultants: quality, communication, timeliness and a testimonial.4 questions ~2 min
Government & public sector
Pet care & veterinary
- Veterinary client satisfactionBooking, wait, explanation of options and costs, handling of the pet and recommendation, for vet clinics.5 questions ~2 min
- Pet grooming and boarding feedbackDrop-off, updates, result or care, pet's demeanour afterwards and value, for groomers, daycare and boarding.5 questions ~1 min
By industry survey questions, answered
How do restaurants collect feedback?
A QR code on the bill or table tent linking to a short survey, plus a link in delivery confirmations. Keep it under a minute.
What should a retail store survey ask?
Ease of finding products, staff helpfulness, checkout speed, cleanliness, value, and likelihood to return.
When should a hotel send a guest survey?
The morning after check-out. Earlier interrupts the stay; later and details fade.
What should a tenant satisfaction survey ask?
Maintenance response time, communication, building cleanliness and safety, value for rent, and intent to renew.
How do gyms reduce member churn with surveys?
A 30-day new-member survey and an exit survey. Most lapsed members cite schedule, crowding or not seeing results; each has a fix.
What should a tour feedback survey ask?
Guide, pace, value, booking ease, highlights and what to change; plus likelihood to recommend.
What surveys should a SaaS company run?
Onboarding (day 7/30), product-market fit (quarterly), NPS (twice a year), support CSAT (per ticket) and cancellation.
What matters most in a financial services survey?
Trust, clarity of explanation, fairness, time to resolve, and whether the customer felt in control.