Privacy Notice

1. Who is responsible for your data

SurveyHood, based in McKinney, Texas, USA, is responsible for the personal data described in this notice when we decide why and how it is used: for example, account details, billing, the participant panel, our website and support.

When a business or organisation (“customer”) uses SurveyHood to run a survey or form, the customer decides what to ask and what to do with the answers. For those responses the customer is responsible (the “controller”) and SurveyHood processes them only on the customer’s instructions under our Data Processing Addendum. If you answered a survey sent to you by a business, please contact that business about your answers; we will help them respond.

2. What we collect

3. How we use it

• To provide the service: run accounts, host surveys, collect and analyse responses, and produce exports. (Necessary to perform our contract with you.)
• To match participants with surveys using profile answers, and to pay rewards. (Contract.)
• To keep data trustworthy: quality-check responses, detect duplicate or fraudulent accounts, prevent abuse and secure the service. (Our legitimate interest in a reliable service, and the customer’s interest in genuine responses.)
• To bill customers and keep financial records. (Contract and legal obligation.)
• To communicate: service messages, survey invitations a customer asks us to send, survey-match emails to participants who opt in, and replies to support requests. (Contract, consent for optional emails.)
• To improve the product: aggregate, first-party analytics about how our website is used. (Legitimate interest. We honour Global Privacy Control and Do Not Track signals by switching it off.)
• To meet legal obligations, such as tax, accounting and responding to lawful requests.

We do not use personal data for targeted advertising, we do not sell it, and we do not make decisions with legal or similarly significant effects about anyone by automated means alone: every rejection of a paid response is made by a person.

4. AI features

Some optional features send survey text and response data to our AI provider to generate drafts, translations, summaries and themes. What is sent, and for how long it is kept, is explained in our AI Features Notice.

5. Who we share it with

• Customers. A customer sees the responses to its own surveys. For purchased responses, customers see answers, country, response source and quality status, never a participant’s name or contact details.
• Service providers that host, secure and operate SurveyHood for us, under contracts that limit their use of the data. They are listed on our Subprocessors page.
• Partner panels. If a customer allows partner sample, people recruited by licensed partner panels may take that customer’s survey. The partner receives only its own respondent identifier back from us, not the answers.
• Payment providers. Stripe for customer billing and PayPal to pay participant withdrawals.
• Legal and safety. Where required by law, or to protect the rights, property or safety of our users, participants, the public or SurveyHood.
• Business transfers. If SurveyHood is involved in a merger, acquisition or sale of assets, under this notice’s protections.

6. Where data is stored

SurveyHood is operated from the United States and our main service providers store data in the United States. If you use SurveyHood from another country, your data will be transferred to and processed in the United States. Where the law requires, we rely on appropriate safeguards such as standard contractual clauses with our providers.

7. How long we keep it

An automated job deletes or anonymises data when these periods end:

8. Your choices and rights

Depending on where you live (for example under the California Consumer Privacy Act, the Texas Data Privacy and Security Act, other US state laws, or the GDPR and UK GDPR), you may have the right to access, correct, delete or receive a portable copy of your personal data, to object to or restrict some uses, to withdraw consent, and to opt out of sale, sharing for targeted advertising and profiling. We do not sell or share data for targeted advertising, so there is nothing to opt out of there, but we honour Global Privacy Control signals anyway.

• Download your data: Account or Profile page → Download my data (a JSON file).
• Delete your account: from the same page. A 30-day cooling-off period applies; then your profile and personal details are removed and financial records are kept without your identity for the legally required period.
• Correct your details: edit your profile in the app. Fixed fields such as country and year of birth are corrected through support.
• Stop optional emails: turn off survey-match emails in your profile.
• Anything else: email privacy@surveyhood.com or open a privacy ticket from the Support page.

We will respond within the time the law requires (usually 30 or 45 days) and will not treat you differently for exercising your rights. We may need to verify your identity first. You may use an authorised agent where the law allows. If we decline your request you can appeal by replying to our decision; if you are still unhappy, you can contact your state attorney general or local data protection authority.

9. Security

We protect data with encryption in transit and at rest, database-level access rules that isolate each customer’s data, extra encryption for invitation email addresses, and an audit log of privileged actions. No system is perfectly secure, so we also limit what we collect and how long we keep it. More detail is on our Security page.

10. Children

SurveyHood accounts and the participant panel are for adults (18+). We do not knowingly collect personal data from children under 13. Customers must not use SurveyHood to collect personal data from children unless they comply with the Children’s Online Privacy Protection Act (COPPA) and similar laws, including obtaining verifiable parental consent. If you believe a child has given us personal data, contact privacy@surveyhood.com and we will delete it.

11. Changes and contact

We will post updates here with a new effective date and tell account holders about material changes before they apply.

Contact: privacy@surveyhood.com · SurveyHood, McKinney, Texas, USA.