Legal
Legal centre
Everything that governs how SurveyHood works, written to be read. Each document starts with a short summary; the full text underneath is what applies.
Building surveys or buying responses? Terms of Service and DPA
Taking surveys for rewards? Participant Terms
Answered someone’s survey? Privacy Notice
Agreements
The contracts that apply when you use SurveyHood.
- EveryoneTerms of ServiceThe agreement for using SurveyHood: accounts, plans and billing, purchased responses, your content, acceptable use, and liability.
- ParticipantsParticipant TermsRules for SurveyHood panel members: eligibility, survey invitations, quality review, rewards, the wallet, withdrawals, referrals and account closure.
Privacy & data
How personal data is collected, used, shared and protected.
- EveryonePrivacy NoticeWhat personal data SurveyHood collects from business customers, survey respondents and panel participants, why, who we share it with, how long we keep it and your rights.
- EveryoneCookie NoticeEvery cookie and browser storage item SurveyHood uses on our website, in the app and on survey pages, with its purpose and lifetime. No advertising cookies.
- Business customersData Processing AddendumTerms under which SurveyHood processes personal data in survey responses on behalf of business customers, including security, subprocessors, assistance and deletion.
- Business customersSubprocessorsThe third-party service providers SurveyHood uses to process customer and participant personal data, what each one does and where.
- Business customersAI Features NoticeWhich SurveyHood features use AI, exactly what data each one sends to our AI provider, how long it is kept and how to avoid it.
Policies
Rules for surveys, email invitations, billing and refunds.
- Business customersAcceptable Use PolicyWhat you may and may not do with SurveyHood surveys, forms and purchased responses, and how we enforce it.
- Business customersEmail Invitation PolicyRules for sending survey invitations by email through SurveyHood: permission, content, reminders, opt-outs and anti-spam law.
- Business customersBilling, Cancellation and Refund PolicyHow SurveyHood subscriptions renew and cancel, how upgrades and downgrades work, and when subscription fees and response orders are refunded.
Trust
How we keep the service secure and accessible.
- EveryoneSecurityHow SurveyHood protects customer and participant data: tenant isolation, encryption, signed survey links, payments, access control, retention and reporting vulnerabilities.
- EveryoneAccessibility StatementSurveyHood’s accessibility commitment for our website, app and survey pages, how we test, known limitations and how to get help.
SurveyHood · McKinney, Texas, USA · support@surveyhood.com