Email Invitation Policy

1. Permission

You may send invitations only to people who have a relationship with you, such as your customers, employees, members, students, event attendees or people who asked to hear from you, and who would reasonably expect your survey. You must not upload purchased, rented, scraped or shared lists, or addresses of people who have asked you not to email them.

If you need a sample of people you do not already know, buy responses from our panel instead.

2. What your invitation must include

• Your organisation’s name, so recipients recognise the sender. Replies go to the email address you provide.
• An honest subject line and an accurate description of the survey.
• No advertising. Invitations are for surveys and forms, not promotions. Commercial email must be sent from your own email system, in line with the CAN-SPAM Act and similar laws.

3. Reminders and volume

Each invitation can receive one reminder. Lists are limited to 5,000 addresses per batch and sending is rate-limited. Email addresses are stored only as long as needed to send the invitations and reminders, and are cleared when the survey closes.

4. Opting out

If a recipient asks you not to contact them again, remove them from future lists. Anyone who does not want to receive survey invitations sent through SurveyHood can email support@surveyhood.com and we will block further invitations to their address.

5. Enforcement

If we receive complaints, see high bounce rates or find evidence of unsolicited sending, we may pause sending for your workspace or suspend the account under our Acceptable Use Policy.