Participant Terms

1. About these terms

These Participant Terms apply when you join the SurveyHood participant panel to take surveys from businesses and researchers. They add to our Terms of Service. Our Privacy Notice explains how we handle your personal data.

Joining the panel is free. Taking part is voluntary: you can skip any survey and leave the panel at any time.

2. Who can join

• You must be at least 18 years old, or older if your country sets a higher age.
• You must live in a country where we have opened the panel. Paid rewards are available only in countries where we have switched them on; we show this during sign-up and in your wallet.
• You may hold only one participant account. Accounts are personal and cannot be shared, sold or transferred.
• SurveyHood staff and their households may not earn rewards on the panel.

3. Your profile

We ask for profile details such as your country, year of birth, region, and optional details like gender, employment, education, household and the devices you use. We use them to match you with surveys you are likely to qualify for, so please keep them accurate and up to date.

Your country and year of birth are fixed after sign-up. If they are wrong, contact support and we will correct them.

Businesses never receive your name, email address or contact details. They see your answers together with your country, the response source and its quality status.

4. Survey invitations

Matching surveys appear in your dashboard. If you opt in, we also email you when a new survey matches your profile; you can turn this off in your profile at any time.

Offers expire, usually after 7 days or when the survey has enough responses. Some surveys start with screening questions; if you do not match the audience the survey ends early and no reward is due for that survey.

5. Answering honestly and quality review

Businesses rely on your answers, so we check every paid response. Automated checks flag signs such as finishing far faster than expected, giving the same answer down a grid, typing random text, or connecting from a different country than your profile. A person then reviews the response and decides whether to approve or reject it. Automated flags alone never reject a response.

A response may be rejected if it is careless, inconsistent, copied, machine-generated, or given from someone else’s account. Rejected responses do not earn a reward, and repeated rejections lower your trust level and the number of surveys you are offered.

Appeals. If you think a rejection was wrong, you can dispute it once from the response in your account, within 14 days of submitting it. A member of our team reviews the appeal and the decision is final.

6. Rewards and your wallet

• The reward for each survey is shown before you start. It is credited to your wallet after your response is approved.
• New rewards are held for a short period (normally 7 days) before they become available, so we can complete quality checks. The exact hold is shown in your wallet.
• Rewards are a thank-you for your time, not wages or employment. They have no cash value until withdrawn, and cannot be transferred to another account.
• If we credit a reward by mistake, or later find that a response was fraudulent, we may reverse it.

7. Withdrawals

• You can withdraw your available balance once it reaches the minimum for your country, which is shown in your wallet (US$10 in the United States).
• Withdrawals are paid by PayPal to the email address you give us. SurveyHood does not charge a fee; PayPal’s own terms and any currency-conversion charges apply.
• You can have one withdrawal in progress at a time. We review withdrawals, normally within 3 business days, before sending them.
• If a payout fails or is declined (for example because the PayPal address is wrong), the amount returns to your balance.
• Where the law requires, we may ask for tax information before paying you, and you are responsible for any taxes due on rewards you receive.

8. Referrals

Where a referral programme is open in your country, you can invite friends with your personal link. Referral bonuses are credited only after the person you referred completes their first approved paid survey, are subject to the normal hold period, and are capped each month at the limit shown in the app. You cannot refer yourself or create accounts to collect bonuses. We may change or end the programme at any time; bonuses already earned are not affected.

9. Fraud and suspension

To protect businesses and honest participants, we look for duplicate accounts and other abuse, for example by comparing hashed device and network information at sign-up. A signal is reviewed by a person before any action is taken.

If we confirm fraud or a serious breach of these terms, we may suspend or close your account, cancel open survey offers and withhold or reverse rewards linked to the abuse. If you think we have made a mistake, contact support.

10. Leaving the panel

You can delete your account from your profile. There is a 30-day cooling-off period in which you can cancel the deletion. Withdraw any available balance first: when the deletion completes, unwithdrawn balances, held rewards and pending referral bonuses are forfeited. You cannot delete your account while a withdrawal is being processed.

We may close accounts that have been inactive for a long time after giving notice by email.

11. Changes

We may change rewards, hold periods, withdrawal minimums or these terms. Changes do not affect rewards already credited to your wallet. We will tell you about material changes by email or in the app before they apply.

Questions: support@surveyhood.com, or open a ticket from the Support page in your account.