Gym member satisfaction survey template
Equipment, cleanliness, classes, staff, crowding and value, with intent to stay, for gyms and studios.
5 questions · about 2 minutes to complete · free on every plan
Free account required. The template is copied into your workspace; edit anything before publishing.
- When to use it
- At 30 days for new members and twice a year for all.
- Who it is for
- Current members.
How to use this template
- Survey new members at 30 days; most cancellations are decided by then.
- Ask about class times and crowding; they drive churn.
- Share what you learned and one change you made. People answer the next survey when the last one visibly mattered.
Questions in the gym member satisfaction template
1. How often do you visit?
single choice · 4+ times a week, 2–3 times a week, Weekly, Less than weekly, I have not visited recently
2. Rate each
matrix · Equipment availability, Cleanliness, Class variety and times, Staff and trainers, Crowding at peak times, Value for money
3. Are you getting the results you joined for?
single choice · Yes, Partly, Not yet, No
4. How likely are you to keep your membership next year?
single choice · Very likely, Likely, Not sure, Unlikely
5. What would make you visit more often?
open text
What the results look like
IllustrativeSynthetic sample of 120 responses generated for this preview, not real survey data. Your results page shows the same charts for your own responses.
1.How often do you visit?
120 answered| Answer | Count | Percent |
|---|---|---|
| 4+ times a week | 9 | 8% |
| 2–3 times a week | 13 | 11% |
| Weekly | 26 | 22% |
| Less than weekly | 30 | 25% |
| I have not visited recently | 42 | 35% |
2.Rate each
120 answered| Statement | Poor | Fair | Good | Very good | Excellent | n |
|---|---|---|---|---|---|---|
| Equipment availability | 15% | 7% | 16% | 36% | 27% | 120 |
| Cleanliness | 8% | 14% | 23% | 23% | 33% | 120 |
| Class variety and times | 8% | 13% | 22% | 23% | 33% | 120 |
| Staff and trainers | 8% | 12% | 22% | 25% | 33% | 120 |
| Crowding at peak times | 8% | 7% | 19% | 33% | 33% | 120 |
| Value for money | 6% | 12% | 22% | 25% | 36% | 120 |
3.Are you getting the results you joined for?
120 answered| Answer | Count | Percent |
|---|---|---|
| Yes | 15 | 13% |
| Partly | 33 | 28% |
| Not yet | 53 | 44% |
| No | 19 | 16% |
4.How likely are you to keep your membership next year?
120 answered| Answer | Count | Percent |
|---|---|---|
| Very likely | 19 | 16% |
| Likely | 47 | 39% |
| Not sure | 24 | 20% |
| Unlikely | 30 | 25% |
How to read these questions
- single choice: Read the share choosing each option, then cross-tab by a segment question to see who differs.
- matrix: Compare rows on the same column (for example, % agree) to find the weakest statement, then look at who rates it lowest.
Frequently asked questions
How do gyms reduce member churn with surveys?
A 30-day new-member survey and an exit survey. Most lapsed members cite schedule, crowding or not seeing results; each has a fix.
How long does the gym member satisfaction survey take to complete?
About 2 minutes: 5 questions, most of them single-tap. Every question can be edited, removed or reordered in the builder before you publish.
Is this template free to use?
Yes. Every template is included on the Free plan. Sign up, click Use this template, and it is copied into your workspace where you can edit it, add your logo and share it by link, email or embed.
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