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Restaurants & cafés

Food delivery feedback template

Order accuracy, temperature, packaging, delivery time and app experience for takeaway and delivery orders.

6 questions · about 1 minute to complete · free on every plan

More by industry templates

Free account required. The template is copied into your workspace; edit anything before publishing.

When to use it
Thirty minutes after delivery.
Who it is for
Delivery and takeaway customers.

How to use this template

  1. Send it the same day via a QR code on the receipt; response rates and recall both fall the longer you wait.
  2. Ask about food, service and value separately.
  3. Read open-text answers from the lowest scorers first; they explain the numbers.

Questions in the food delivery feedback template

  1. 1. Did your order arrive on time?

    single choice · Early, On time, A little late, Very late

  2. 2. Was the food at the right temperature?

    single choice · Yes, Slightly off, No

  3. 3. Was everything in the order correct?

    single choice · Yes, Something missing, Something wrong

  4. 4. How was the packaging?

    rating

  5. 5. How easy was ordering?

    rating

  6. 6. Anything else?

    open text

What the results look like

IllustrativeSynthetic sample of 120 responses generated for this preview, not real survey data. Your results page shows the same charts for your own responses.

1.Did your order arrive on time?

120 answered
Answer distribution
AnswerCountPercent
Early3630%
On time2218%
A little late2118%
Very late4134%

2.Was the food at the right temperature?

120 answered
Answer distribution
AnswerCountPercent
Yes5949%
Slightly off3227%
No2924%

3.Was everything in the order correct?

120 answered
Answer distribution
AnswerCountPercent
Yes3025%
Something missing4134%
Something wrong4941%

4.How was the packaging?

120 answered
Average 3.5
Answer distribution
AnswerCountPercent
11311%
21311%
32420%
43731%
53328%

How to read these questions

  • single choice: Read the share choosing each option, then cross-tab by a segment question to see who differs.
  • rating: Report the mean and the top-two-box share (the two highest points). Top-two-box is easier to explain and less sensitive to a few extreme answers.

Frequently asked questions

How do restaurants collect feedback?

A QR code on the bill or table tent linking to a short survey, plus a link in delivery confirmations. Keep it under a minute.

How long does the food delivery feedback survey take to complete?

About 1 minute: 6 questions, most of them single-tap. Every question can be edited, removed or reordered in the builder before you publish.

Is this template free to use?

Yes. Every template is included on the Free plan. Sign up, click Use this template, and it is copied into your workspace where you can edit it, add your logo and share it by link, email or embed.

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