Hotels & hospitality

Vacation rental guest feedback template

Listing accuracy, cleanliness, check-in instructions, amenities and host communication for short-term rentals.

3 questions · about 2 minutes to complete · free on every plan

Free account required. The template is copied into your workspace; edit anything before publishing.

When to use it: The day after check-out.
Who it is for: Guests of a holiday rental.

How to use this template

Send it the morning after check-out; response rates and recall both fall the longer you wait.
Ask about check-in, room, cleanliness and staff separately.
Read open-text answers from the lowest scorers first; they explain the numbers.

Questions in the vacation rental guest feedback template

1. Please rate your agreement:
matrix · The property matched the listing, Check-in instructions were clear, The property was clean, The amenities worked, The host responded quickly
2. Overall, how was your stay?
rating
3. What should we add or fix before the next guest?
open text

What the results look like

IllustrativeSynthetic sample of 120 responses generated for this preview, not real survey data. Your results page shows the same charts for your own responses.

1.Please rate your agreement:

120 answered

Statement	Strongly disagree	Disagree	Neutral	Agree	Strongly agree	n
The property matched the listing	8%	13%	19%	23%	37%	120
Check-in instructions were clear	11%	10%	20%	26%	33%	120
The property was clean	8%	10%	14%	29%	38%	120
The amenities worked	10%	8%	19%	30%	33%	120
The host responded quickly	9%	10%	22%	23%	36%	120

2.Overall, how was your stay?

120 answered

Average 3.7

Answer distribution
Answer	Count	Percent
1	6	5%
2	17	14%
3	25	21%
4	29	24%
5	43	36%

How to read these questions

matrix: Compare rows on the same column (for example, % agree) to find the weakest statement, then look at who rates it lowest.
rating: Report the mean and the top-two-box share (the two highest points). Top-two-box is easier to explain and less sensitive to a few extreme answers.

Frequently asked questions

When should a hotel send a guest survey?

The morning after check-out. Earlier interrupts the stay; later and details fade.

How long does the vacation rental guest feedback survey take to complete?

About 2 minutes: 3 questions, most of them single-tap. Every question can be edited, removed or reordered in the builder before you publish.

Is this template free to use?

Yes. Every template is included on the Free plan. Sign up, click Use this template, and it is copied into your workspace where you can edit it, add your logo and share it by link, email or embed.