Pet grooming and boarding feedback template
Drop-off, updates, result or care, pet's demeanour afterwards and value, for groomers, daycare and boarding.
5 questions · about 1 minute to complete · free on every plan
Free account required. The template is copied into your workspace; edit anything before publishing.
- When to use it
- The day after pickup.
- Who it is for
- Pet owners.
How to use this template
- Send it the day after the visit; response rates and recall both fall the longer you wait.
- Ask about communication about the pet's care in plain terms.
- Read open-text answers from the lowest scorers first; they explain the numbers.
Questions in the pet grooming and boarding feedback template
1. Which service did you use?
single choice · Grooming, Daycare, Boarding, Training
2. Rate your experience
matrix · Drop-off and pickup, Updates during the stay or service, The result or care, Value
3. How did your pet seem afterwards?
single choice · Happy and relaxed, Normal, A little stressed, Very stressed
4. How likely are you to recommend us?
nps
5. Anything for the team?
open text
What the results look like
IllustrativeSynthetic sample of 120 responses generated for this preview, not real survey data. Your results page shows the same charts for your own responses.
1.Which service did you use?
120 answered| Answer | Count | Percent |
|---|---|---|
| Grooming | 19 | 16% |
| Daycare | 57 | 48% |
| Boarding | 16 | 13% |
| Training | 28 | 23% |
2.Rate your experience
120 answered| Statement | Poor | Fair | Good | Very good | Excellent | n |
|---|---|---|---|---|---|---|
| Drop-off and pickup | 11% | 8% | 22% | 28% | 32% | 120 |
| Updates during the stay or service | 4% | 9% | 22% | 31% | 34% | 120 |
| The result or care | 8% | 17% | 21% | 27% | 28% | 120 |
| Value | 9% | 13% | 18% | 20% | 40% | 120 |
3.How did your pet seem afterwards?
120 answered| Answer | Count | Percent |
|---|---|---|
| Happy and relaxed | 15 | 13% |
| Normal | 47 | 39% |
| A little stressed | 40 | 33% |
| Very stressed | 18 | 15% |
4.How likely are you to recommend us?
120 answered| Answer | Count | Percent |
|---|---|---|
| 0 | 4 | 3% |
| 1 | 3 | 3% |
| 2 | 8 | 7% |
| 3 | 10 | 8% |
| 4 | 6 | 5% |
| 5 | 5 | 4% |
| 6 | 9 | 8% |
| 7 | 13 | 11% |
| 8 | 21 | 18% |
| 9 | 14 | 12% |
| 10 | 27 | 23% |
How to read these questions
- single choice: Read the share choosing each option, then cross-tab by a segment question to see who differs.
- matrix: Compare rows on the same column (for example, % agree) to find the weakest statement, then look at who rates it lowest.
- nps: NPS = % promoters (9–10) − % detractors (0–6). Check the margin of error before calling a change between two periods.
Frequently asked questions
What should a veterinary client survey ask?
Ease of booking, wait time, how well the vet explained options and costs, how the pet was handled, and likelihood to recommend.
How long does the pet grooming and boarding feedback survey take to complete?
About 1 minute: 5 questions, most of them single-tap. Every question can be edited, removed or reordered in the builder before you publish.
Is this template free to use?
Yes. Every template is included on the Free plan. Sign up, click Use this template, and it is copied into your workspace where you can edit it, add your logo and share it by link, email or embed.
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