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Pet care & veterinary

Veterinary client satisfaction survey template

Booking, wait, explanation of options and costs, handling of the pet and recommendation, for vet clinics.

5 questions · about 2 minutes to complete · free on every plan

More by industry templates

Free account required. The template is copied into your workspace; edit anything before publishing.

When to use it
The day after the visit.
Who it is for
Pet owners.

How to use this template

  1. Send it the day after the visit; response rates and recall both fall the longer you wait.
  2. Ask about communication about the pet's care in plain terms.
  3. Read open-text answers from the lowest scorers first; they explain the numbers.

Questions in the veterinary client satisfaction template

  1. 1. How easy was it to get an appointment?

    rating

  2. 2. Please rate your agreement:

    matrix · The vet explained options and costs clearly, My pet was handled gently, I was given clear aftercare instructions, Reception staff were helpful

  3. 3. How long did you wait past your appointment time?

    single choice · Seen on time, Under 15 minutes, 15–30 minutes, More than 30 minutes

  4. 4. How likely are you to recommend the clinic?

    nps

  5. 5. Anything we could do better?

    open text

What the results look like

IllustrativeSynthetic sample of 120 responses generated for this preview, not real survey data. Your results page shows the same charts for your own responses.

1.How easy was it to get an appointment?

120 answered
Average 3.8
Answer distribution
AnswerCountPercent
187%
21311%
32319%
43025%
54638%

2.Please rate your agreement:

120 answered
StatementStrongly disagreeDisagreeNeutralAgreeStrongly agreen
The vet explained options and costs clearly9%11%13%26%41%120
My pet was handled gently8%12%27%21%33%120
I was given clear aftercare instructions10%16%11%31%33%120
Reception staff were helpful13%18%23%22%24%120

3.How long did you wait past your appointment time?

120 answered
Answer distribution
AnswerCountPercent
Seen on time3731%
Under 15 minutes3025%
15–30 minutes3832%
More than 30 minutes1513%

4.How likely are you to recommend the clinic?

120 answered
Average 6.1NPS -2725 promoters · 38 passives · 57 detractors
Answer distribution
AnswerCountPercent
033%
187%
243%
376%
498%
51412%
61210%
72622%
81210%
91210%
101311%

How to read these questions

  • rating: Report the mean and the top-two-box share (the two highest points). Top-two-box is easier to explain and less sensitive to a few extreme answers.
  • matrix: Compare rows on the same column (for example, % agree) to find the weakest statement, then look at who rates it lowest.
  • single choice: Read the share choosing each option, then cross-tab by a segment question to see who differs.
  • nps: NPS = % promoters (9–10) − % detractors (0–6). Check the margin of error before calling a change between two periods.

Frequently asked questions

What should a veterinary client survey ask?

Ease of booking, wait time, how well the vet explained options and costs, how the pet was handled, and likelihood to recommend.

How long does the veterinary client satisfaction survey take to complete?

About 2 minutes: 5 questions, most of them single-tap. Every question can be edited, removed or reordered in the builder before you publish.

Is this template free to use?

Yes. Every template is included on the Free plan. Sign up, click Use this template, and it is copied into your workspace where you can edit it, add your logo and share it by link, email or embed.

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