Airline passenger survey template
Booking, check-in, boarding, cabin crew, comfort, food and punctuality for a specific flight.
4 questions · about 3 minutes to complete · free on every plan
Free account required. The template is copied into your workspace; edit anything before publishing.
- When to use it
- The day after arrival.
- Who it is for
- Passengers on a recent flight.
How to use this template
- Send it within a day of the trip ending; response rates and recall both fall the longer you wait.
- Ask about the booking experience and the trip separately.
- Read open-text answers from the lowest scorers first; they explain the numbers.
Questions in the airline passenger survey template
1. Rate each stage
matrix · Booking, Check-in, Boarding, Cabin crew, Seat comfort, Food and drink, Punctuality, Baggage
2. Class of travel
single choice · Economy, Premium economy, Business, First
3. How likely are you to recommend the airline?
nps
4. What one thing would improve the journey?
open text
What the results look like
IllustrativeSynthetic sample of 120 responses generated for this preview, not real survey data. Your results page shows the same charts for your own responses.
1.Rate each stage
120 answered| Statement | Poor | Fair | Good | Very good | Excellent | Not applicable | n |
|---|---|---|---|---|---|---|---|
| Booking | 8% | 13% | 15% | 20% | 24% | 20% | 120 |
| Check-in | 10% | 8% | 13% | 15% | 28% | 28% | 120 |
| Boarding | 5% | 8% | 15% | 21% | 27% | 24% | 120 |
| Cabin crew | 4% | 13% | 12% | 18% | 28% | 26% | 120 |
| Seat comfort | 4% | 11% | 13% | 17% | 23% | 33% | 120 |
| Food and drink | 3% | 7% | 13% | 20% | 19% | 38% | 120 |
| Punctuality | 3% | 11% | 9% | 18% | 28% | 30% | 120 |
| Baggage | 3% | 11% | 12% | 18% | 24% | 32% | 120 |
2.Class of travel
120 answered| Answer | Count | Percent |
|---|---|---|
| Economy | 32 | 27% |
| Premium economy | 10 | 8% |
| Business | 32 | 27% |
| First | 46 | 38% |
3.How likely are you to recommend the airline?
120 answered| Answer | Count | Percent |
|---|---|---|
| 0 | 1 | 1% |
| 1 | 4 | 3% |
| 2 | 7 | 6% |
| 3 | 6 | 5% |
| 4 | 12 | 10% |
| 5 | 13 | 11% |
| 6 | 11 | 9% |
| 7 | 13 | 11% |
| 8 | 17 | 14% |
| 9 | 17 | 14% |
| 10 | 19 | 16% |
How to read these questions
- matrix: Compare rows on the same column (for example, % agree) to find the weakest statement, then look at who rates it lowest.
- single choice: Read the share choosing each option, then cross-tab by a segment question to see who differs.
- nps: NPS = % promoters (9–10) − % detractors (0–6). Check the margin of error before calling a change between two periods.
Frequently asked questions
What should a tour feedback survey ask?
Guide, pace, value, booking ease, highlights and what to change; plus likelihood to recommend.
How long does the airline passenger survey take to complete?
About 3 minutes: 4 questions, most of them single-tap. Every question can be edited, removed or reordered in the builder before you publish.
Is this template free to use?
Yes. Every template is included on the Free plan. Sign up, click Use this template, and it is copied into your workspace where you can edit it, add your logo and share it by link, email or embed.
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