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Real estate & property

Home buyer satisfaction survey template

Agent responsiveness, negotiation, communication and the closing process, after the sale completes.

5 questions · about 2 minutes to complete · free on every plan

More by industry templates

Free account required. The template is copied into your workspace; edit anything before publishing.

When to use it
One week after closing.
Who it is for
Buyers who completed a purchase.

How to use this template

  1. Send buyer and seller surveys after closing.
  2. Tenant surveys once a year, anonymous.
  3. Share what you learned and one change you made. People answer the next survey when the last one visibly mattered.

Questions in the home buyer satisfaction template

  1. 1. Your agent…

    matrix · Responded quickly, Understood what I wanted, Negotiated well on my behalf, Explained each step clearly, Was honest about the property and the process

  2. 2. How smooth was the closing process?

    rating

  3. 3. How likely are you to recommend your agent?

    nps

  4. 4. May we use your comments as a testimonial?

    single choice · Yes, with my name, Yes, anonymously, No

  5. 5. What could we have done better?

    open text

What the results look like

IllustrativeSynthetic sample of 120 responses generated for this preview, not real survey data. Your results page shows the same charts for your own responses.

1.Your agent…

120 answered
StatementStrongly disagreeDisagreeNeutralAgreeStrongly agreen
Responded quickly4%11%20%24%41%120
Understood what I wanted7%10%20%26%38%120
Negotiated well on my behalf8%9%28%27%28%120
Explained each step clearly10%18%18%23%31%120
Was honest about the property and the process10%13%18%28%31%120

2.How smooth was the closing process?

120 answered
Average 3.5
Answer distribution
AnswerCountPercent
198%
21613%
32823%
43630%
53126%

3.How likely are you to recommend your agent?

120 answered
Average 6.1NPS -2235 promoters · 23 passives · 62 detractors
Answer distribution
AnswerCountPercent
033%
198%
2108%
354%
4119%
5108%
61412%
7108%
81311%
91815%
101714%

4.May we use your comments as a testimonial?

120 answered
Answer distribution
AnswerCountPercent
Yes, with my name2521%
Yes, anonymously2924%
No6655%

How to read these questions

  • matrix: Compare rows on the same column (for example, % agree) to find the weakest statement, then look at who rates it lowest.
  • rating: Report the mean and the top-two-box share (the two highest points). Top-two-box is easier to explain and less sensitive to a few extreme answers.
  • nps: NPS = % promoters (9–10) − % detractors (0–6). Check the margin of error before calling a change between two periods.
  • single choice: Read the share choosing each option, then cross-tab by a segment question to see who differs.

Frequently asked questions

What should a tenant satisfaction survey ask?

Maintenance response time, communication, building cleanliness and safety, value for rent, and intent to renew.

How long does the home buyer satisfaction survey take to complete?

About 2 minutes: 5 questions, most of them single-tap. Every question can be edited, removed or reordered in the builder before you publish.

Is this template free to use?

Yes. Every template is included on the Free plan. Sign up, click Use this template, and it is copied into your workspace where you can edit it, add your logo and share it by link, email or embed.

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