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Retail & e-commerce

Product review request survey template

Star rating, fit and quality questions and a written review you can publish with permission.

4 questions · about 2 minutes to complete · free on every plan

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Free account required. The template is copied into your workspace; edit anything before publishing.

When to use it
Two weeks after delivery.
Who it is for
Customers who bought a product.

How to use this template

  1. Send it within three days of purchase; response rates and recall both fall the longer you wait.
  2. Ask about finding products and checkout separately.
  3. Read open-text answers from the lowest scorers first; they explain the numbers.

Questions in the product review request template

  1. 1. How would you rate the product overall?

    rating

  2. 2. How does the quality compare with what you expected?

    single choice · Better, As expected, Worse

  3. 3. Write a short review others would find useful

    open text

  4. 4. May we publish your review with your first name?

    single choice · Yes, Yes, anonymously, No

What the results look like

IllustrativeSynthetic sample of 120 responses generated for this preview, not real survey data. Your results page shows the same charts for your own responses.

1.How would you rate the product overall?

120 answered
Average 3.6
Answer distribution
AnswerCountPercent
176%
22017%
32924%
42521%
53933%

2.How does the quality compare with what you expected?

120 answered
Answer distribution
AnswerCountPercent
Better5143%
As expected4437%
Worse2521%

3.May we publish your review with your first name?

120 answered
Answer distribution
AnswerCountPercent
Yes6756%
Yes, anonymously2118%
No3227%

How to read these questions

  • rating: Report the mean and the top-two-box share (the two highest points). Top-two-box is easier to explain and less sensitive to a few extreme answers.
  • single choice: Read the share choosing each option, then cross-tab by a segment question to see who differs.

Frequently asked questions

What should a retail store survey ask?

Ease of finding products, staff helpfulness, checkout speed, cleanliness, value, and likelihood to return.

How long does the product review request survey take to complete?

About 2 minutes: 4 questions, most of them single-tap. Every question can be edited, removed or reordered in the builder before you publish.

Is this template free to use?

Yes. Every template is included on the Free plan. Sign up, click Use this template, and it is copied into your workspace where you can edit it, add your logo and share it by link, email or embed.

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