Auto service feedback template
Booking, explanation of work, cost versus estimate, timeliness and vehicle condition after a service visit.
4 questions · about 2 minutes to complete · free on every plan
Free account required. The template is copied into your workspace; edit anything before publishing.
- When to use it
- The day after collection.
- Who it is for
- Service customers.
How to use this template
- Send it within 48 hours of the sale or service; response rates and recall both fall the longer you wait.
- Separate sales advisor, finance office and handover questions.
- Read open-text answers from the lowest scorers first; they explain the numbers.
Questions in the auto service feedback template
1. How easy was it to book?
rating
2. Please rate your agreement:
matrix · The work needed was explained clearly, The final cost matched the estimate, The vehicle was ready when promised, The vehicle was returned clean, The problem was fixed first time
3. How likely are you to recommend our service department?
nps
4. Anything we should know?
open text
What the results look like
IllustrativeSynthetic sample of 120 responses generated for this preview, not real survey data. Your results page shows the same charts for your own responses.
1.How easy was it to book?
120 answered| Answer | Count | Percent |
|---|---|---|
| 1 | 13 | 11% |
| 2 | 15 | 13% |
| 3 | 21 | 18% |
| 4 | 35 | 29% |
| 5 | 36 | 30% |
2.Please rate your agreement:
120 answered| Statement | Strongly disagree | Disagree | Neutral | Agree | Strongly agree | n |
|---|---|---|---|---|---|---|
| The work needed was explained clearly | 8% | 13% | 18% | 30% | 32% | 120 |
| The final cost matched the estimate | 9% | 19% | 17% | 25% | 30% | 120 |
| The vehicle was ready when promised | 10% | 13% | 13% | 31% | 33% | 120 |
| The vehicle was returned clean | 4% | 10% | 20% | 28% | 38% | 120 |
| The problem was fixed first time | 7% | 14% | 17% | 30% | 33% | 120 |
3.How likely are you to recommend our service department?
120 answered| Answer | Count | Percent |
|---|---|---|
| 0 | 2 | 2% |
| 1 | 5 | 4% |
| 2 | 10 | 8% |
| 3 | 7 | 6% |
| 4 | 10 | 8% |
| 5 | 9 | 8% |
| 6 | 7 | 6% |
| 7 | 14 | 12% |
| 8 | 18 | 15% |
| 9 | 17 | 14% |
| 10 | 21 | 18% |
How to read these questions
- rating: Report the mean and the top-two-box share (the two highest points). Top-two-box is easier to explain and less sensitive to a few extreme answers.
- matrix: Compare rows on the same column (for example, % agree) to find the weakest statement, then look at who rates it lowest.
- nps: NPS = % promoters (9–10) − % detractors (0–6). Check the margin of error before calling a change between two periods.
Frequently asked questions
What should a car dealership survey ask?
Salesperson knowledge and pressure, price transparency, finance process, delivery/handover, and for service: explanation of work, timeliness and cost vs estimate.
How long does the auto service feedback survey take to complete?
About 2 minutes: 4 questions, most of them single-tap. Every question can be edited, removed or reordered in the builder before you publish.
Is this template free to use?
Yes. Every template is included on the Free plan. Sign up, click Use this template, and it is copied into your workspace where you can edit it, add your logo and share it by link, email or embed.
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