Post-task usability survey template
Task success, difficulty, time perception and the sticking point, for each task in a usability study.
4 questions · about 1 minute to complete · free on every plan
Free account required. The template is copied into your workspace; edit anything before publishing.
- When to use it
- Immediately after each task in a test session.
- Who it is for
- Usability test participants.
How to use this template
- Ask immediately after a task or session.
- The System Usability Scale works only with all ten statements in order.
- Read open-text answers from the lowest scorers first; they explain the numbers.
Questions in the post-task usability survey template
1. Were you able to complete the task?
single choice · Yes, easily, Yes, with difficulty, No
2. Overall, how difficult or easy was the task?
rating
3. Did it take longer than you expected?
single choice · Much less time, Less time, About what I expected, More time, Much more time
4. Where did you get stuck or hesitate?
open text
What the results look like
IllustrativeSynthetic sample of 120 responses generated for this preview, not real survey data. Your results page shows the same charts for your own responses.
1.Were you able to complete the task?
120 answered| Answer | Count | Percent |
|---|---|---|
| Yes, easily | 61 | 51% |
| Yes, with difficulty | 26 | 22% |
| No | 33 | 28% |
2.Overall, how difficult or easy was the task?
120 answered| Answer | Count | Percent |
|---|---|---|
| 1 | 6 | 5% |
| 2 | 9 | 8% |
| 3 | 6 | 5% |
| 4 | 18 | 15% |
| 5 | 16 | 13% |
| 6 | 27 | 23% |
| 7 | 38 | 32% |
3.Did it take longer than you expected?
120 answered| Answer | Count | Percent |
|---|---|---|
| Much less time | 30 | 25% |
| Less time | 17 | 14% |
| About what I expected | 40 | 33% |
| More time | 8 | 7% |
| Much more time | 25 | 21% |
How to read these questions
- single choice: Read the share choosing each option, then cross-tab by a segment question to see who differs.
- rating: Report the mean and the top-two-box share (the two highest points). Top-two-box is easier to explain and less sensitive to a few extreme answers.
Frequently asked questions
What is a good System Usability Scale score?
The average across products is 68. Above 80 is excellent; below 50 indicates serious usability problems.
How long does the post-task usability survey take to complete?
About 1 minute: 4 questions, most of them single-tap. Every question can be edited, removed or reordered in the builder before you publish.
Is this template free to use?
Yes. Every template is included on the Free plan. Sign up, click Use this template, and it is copied into your workspace where you can edit it, add your logo and share it by link, email or embed.
Related templates
- System Usability Scale (SUS)The standard ten-statement usability questionnaire, scored 0–100, for benchmarking any product or prototype.
- Product feedbackFind out what people use, what frustrates them and what they would miss, so you can decide what to build next.
- Website feedbackLearn why visitors came, whether they found it, and what got in the way.
- Concept testingUniqueness, relevance, believability, purchase intent and objections for a product concept shown as text or image.