Usability & UX

System Usability Scale (SUS) survey template

The standard ten-statement usability questionnaire, scored 0–100, for benchmarking any product or prototype.

3 questions · about 2 minutes to complete · free on every plan

Free account required. The template is copied into your workspace; edit anything before publishing.

When to use it: After a usability session or at the end of a trial.
Who it is for: People who have just used the product.

How to use this template

Ask immediately after a task or session.
The System Usability Scale works only with all ten statements in order.
Read open-text answers from the lowest scorers first; they explain the numbers.

Questions in the system usability scale (sus) template

1. Please rate each statement
matrix · I think that I would like to use this product frequently, I found the product unnecessarily complex, I thought the product was easy to use, I think that I would need the support of a technical person to be able to use this product, I found the various functions in this product were well integrated, I thought there was too much inconsistency in this product, I would imagine that most people would learn to use this product very quickly, I found the product very cumbersome to use, I felt very confident using the product, I needed to learn a lot of things before I could get going with this product
2. Which best describes how you used the product today?
single choice · First time, Occasionally, Regularly
3. What was the hardest part?
open text

What the results look like

IllustrativeSynthetic sample of 120 responses generated for this preview, not real survey data. Your results page shows the same charts for your own responses.

1.Please rate each statement

120 answered

Statement	Strongly disagree	Disagree	Neutral	Agree	Strongly agree	n
I think that I would like to use this product frequently	6%	12%	26%	28%	29%	120
I found the product unnecessarily complex	7%	13%	19%	24%	37%	120
I thought the product was easy to use	8%	12%	22%	32%	28%	120
I think that I would need the support of a technical person to be able to use this product	10%	18%	21%	20%	31%	120
I found the various functions in this product were well integrated	10%	19%	10%	28%	33%	120
I thought there was too much inconsistency in this product	9%	14%	19%	26%	32%	120
I would imagine that most people would learn to use this product very quickly	4%	13%	15%	24%	43%	120
I found the product very cumbersome to use	6%	14%	23%	29%	28%	120
I felt very confident using the product	6%	13%	23%	22%	37%	120
I needed to learn a lot of things before I could get going with this product	10%	13%	17%	20%	40%	120

2.Which best describes how you used the product today?

120 answered

Answer distribution
Answer	Count	Percent
First time	39	33%
Occasionally	64	53%
Regularly	17	14%

How to read these questions

matrix: Compare rows on the same column (for example, % agree) to find the weakest statement, then look at who rates it lowest.
single choice: Read the share choosing each option, then cross-tab by a segment question to see who differs.

Frequently asked questions

What is a good System Usability Scale score?

The average across products is 68. Above 80 is excellent; below 50 indicates serious usability problems.

How long does the system usability scale (sus) survey take to complete?

About 2 minutes: 3 questions, most of them single-tap. Every question can be edited, removed or reordered in the builder before you publish.

Is this template free to use?

Yes. Every template is included on the Free plan. Sign up, click Use this template, and it is copied into your workspace where you can edit it, add your logo and share it by link, email or embed.