Mobile app feedback template
In-app survey on ease of use, crashes, missing features and store rating intent, kept to five questions.
5 questions · about 2 minutes to complete · free on every plan
Free account required. The template is copied into your workspace; edit anything before publishing.
- When to use it
- After the fifth session, or after a key action.
- Who it is for
- Active app users.
How to use this template
- Trigger on exit or after a key action, never on arrival.
- Three questions maximum; in-app surveys compete with the task.
- Read open-text answers from the lowest scorers first; they explain the numbers.
Questions in the mobile app feedback template
1. How easy is the app to use?
rating
2. Has the app crashed or frozen in the last month?
single choice · Never, Once, A few times, Often
3. What do you wish the app could do?
multi choice · Work offline, Faster loading, Dark mode, More notifications control, Better search, Sync across devices, Other
4. How likely are you to recommend the app to a friend?
nps
5. What is the one thing we should fix first?
open text
What the results look like
IllustrativeSynthetic sample of 120 responses generated for this preview, not real survey data. Your results page shows the same charts for your own responses.
1.How easy is the app to use?
120 answered| Answer | Count | Percent |
|---|---|---|
| 1 | 14 | 12% |
| 2 | 13 | 11% |
| 3 | 23 | 19% |
| 4 | 32 | 27% |
| 5 | 38 | 32% |
2.Has the app crashed or frozen in the last month?
120 answered| Answer | Count | Percent |
|---|---|---|
| Never | 18 | 15% |
| Once | 29 | 24% |
| A few times | 41 | 34% |
| Often | 32 | 27% |
3.What do you wish the app could do?
114 answered| Answer | Count | Percent |
|---|---|---|
| Work offline | 10 | 9% |
| Faster loading | 16 | 14% |
| Dark mode | 61 | 54% |
| More notifications control | 44 | 39% |
| Better search | 48 | 42% |
| Sync across devices | 62 | 54% |
| Other | 11 | 10% |
4.How likely are you to recommend the app to a friend?
120 answered| Answer | Count | Percent |
|---|---|---|
| 0 | 5 | 4% |
| 1 | 3 | 3% |
| 2 | 0 | 0% |
| 3 | 9 | 8% |
| 4 | 12 | 10% |
| 5 | 7 | 6% |
| 6 | 12 | 10% |
| 7 | 13 | 11% |
| 8 | 19 | 16% |
| 9 | 22 | 18% |
| 10 | 18 | 15% |
How to read these questions
- rating: Report the mean and the top-two-box share (the two highest points). Top-two-box is easier to explain and less sensitive to a few extreme answers.
- single choice: Read the share choosing each option, then cross-tab by a segment question to see who differs.
- multi choice: Percentages add up to more than 100% because people can pick several. Compare options by share of respondents, not share of picks.
- nps: NPS = % promoters (9–10) − % detractors (0–6). Check the margin of error before calling a change between two periods.
Frequently asked questions
How long should an in-app survey be?
One to three questions. The user is in the middle of something; ask the one thing you need and let them go.
How long does the mobile app feedback survey take to complete?
About 2 minutes: 5 questions, most of them single-tap. Every question can be edited, removed or reordered in the builder before you publish.
Is this template free to use?
Yes. Every template is included on the Free plan. Sign up, click Use this template, and it is copied into your workspace where you can edit it, add your logo and share it by link, email or embed.
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