Customer education quiz template
Check customers understood a how-to guide or webinar, award a badge message on passing, and spot the confusing parts.
6 questions · about 3 minutes to complete · free on every plan
Free account required. The template is copied into your workspace; edit anything before publishing.
- When to use it
- At the end of a tutorial, academy course or webinar.
- Who it is for
- Customers and users.
How to use this template
- Write one question per learning objective.
- Set the pass mark and whether correct answers are shown in the quiz settings.
- Review the questions most people miss; they usually point to unclear training, not slow learners.
Questions in the customer education quiz template
1. Replace with a question about step 1
single choice · Correct answer, Wrong answer, Wrong answer
2. Replace with a question about step 2
single choice · Wrong answer, Correct answer, Wrong answer
3. Replace with a question about step 3 (select all that apply)
multi choice · Correct answer, Wrong answer, Correct answer
4. Replace with a question about common mistakes
single choice · Correct answer, Wrong answer, Wrong answer, Wrong answer
5. Replace with a question about where to get help
single choice · Correct answer, Wrong answer, Wrong answer
6. Which part of the guide was least clear?
open text
What the results look like
IllustrativeSynthetic sample of 120 responses generated for this preview, not real survey data. Your results page shows the same charts for your own responses.
1.Replace with a question about step 1
120 answered| Answer | Count | Percent |
|---|---|---|
| Correct answer | 47 | 39% |
| Wrong answer | 52 | 43% |
| Wrong answer | 21 | 18% |
2.Replace with a question about step 2
120 answered| Answer | Count | Percent |
|---|---|---|
| Wrong answer | 46 | 38% |
| Correct answer | 26 | 22% |
| Wrong answer | 48 | 40% |
3.Replace with a question about step 3 (select all that apply)
120 answered| Answer | Count | Percent |
|---|---|---|
| Correct answer | 55 | 46% |
| Wrong answer | 35 | 29% |
| Correct answer | 95 | 79% |
4.Replace with a question about common mistakes
120 answered| Answer | Count | Percent |
|---|---|---|
| Correct answer | 29 | 24% |
| Wrong answer | 44 | 37% |
| Wrong answer | 18 | 15% |
| Wrong answer | 29 | 24% |
How to read these questions
- single choice: Read the share choosing each option, then cross-tab by a segment question to see who differs.
- multi choice: Percentages add up to more than 100% because people can pick several. Compare options by share of respondents, not share of picks.
Frequently asked questions
Can I set a pass mark on a quiz?
Yes. Quiz settings include a pass percentage, pass and fail messages, and whether to reveal correct answers.
How long does the customer education quiz take to complete?
About 3 minutes: 6 questions, most of them single-tap. Every question can be edited, removed or reordered in the builder before you publish.
Is this template free to use?
Yes. Every template is included on the Free plan. Sign up, click Use this template, and it is copied into your workspace where you can edit it, add your logo and share it by link, email or embed.
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