Ask less, learn more
Three to seven questions get answered; twenty get abandoned. Start with one satisfaction or loyalty question and one open 'why', then add detail only where you will act on it.
SurveyHood templates are built that way and open on a phone in a single column, which is where most customers will read your email.
Send it where customers already are
Share a link from your order confirmation, your help desk signature or a QR code at the counter. Upload a list for one-time invitation links that cannot be forwarded or answered twice.
Results you can trust
Every response shows where it came from. Duplicate and speed checks run automatically, and AI summaries only use numbers that are actually on the page.
Common questions
- How many responses do I need?
- For a trend you can act on, 30 responses per period is a practical floor. For segment comparisons you need 30 per segment.
- Can I keep responses anonymous?
- Yes. Turn on anonymous mode and no device or IP data is stored with the responses.